Welcome to Elephas Customer Help Center!
We’re here to make sure your experience with Elephas projectors is as smooth and enjoyable as possible.
Below are some of the most frequently asked questions from our customers.
🔧 Product Setup & Usage
Q1: How do I connect my Elephas projector to a smartphone?
To connect your projector to a smartphone:
- For iPhone: Use a Lightning to HDMI adapter or connect wirelessly via AirPlay (if supported).
- For Android: Use a USB-C to HDMI cable or wireless mirroring (Miracast).
Please ensure your Wi-Fi connection is stable during wireless projection.
Q2: Can I use Bluetooth to connect external speakers?
Yes! Most Elephas projectors support Bluetooth audio output. Go to Settings → Bluetooth → Pair New Device and select your speaker or headphones.
Q3: Why is there no sound when I play videos via HDMI?
Check your source device’s audio output settings — ensure it’s set to “HDMI Audio” instead of “Device Speaker.”
💡 Troubleshooting
Q4: My projector won’t turn on. What should I do?
- Make sure the power cable is properly connected.
- Check if the indicator light is on.
- Try using another outlet.
If the issue continues, please contact our support team.
Q5: The image is blurry. How can I fix it?
- Adjust the focus ring until the image becomes clear.
- Ensure the projector lens is clean.
- Keep a proper distance (usually 1.5–3.5 meters) between the projector and the screen.
Q6: My remote control is not responding.
Please replace the batteries and make sure there is no obstruction between the remote and the projector sensor.
📦 Shipping & Orders
Q7: How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Q8: How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also log in to your account to view order details.
💰 Returns & Warranty
Q9: What is your return policy?
We offer a 30-day money-back guarantee for products purchased on our official website.
To start a return, please contact our customer service before sending back your item.
Q10: How long is the warranty period?
All Elephas projectors come with a 1-year limited warranty covering manufacturing defects.
Q11: How can I request a replacement or repair?
Please reach out to our support team with your order number and product details, and we’ll assist you with the warranty process.
📞 Contact Us
If you still need help, we’re happy to assist you directly!
Email: [email protected]